Point of View Blog
Opinions About the Future of Digital
Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like never before. There may be more than one way to define...
Picture the scene: you’ve popped into a shop to pick up a ‘treat’ you saw through the window; cake, a piece of vintage clothing or limited edition jewelry.The line is long, and you keep getting “I’m sorry, I’ll be with you as...
If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then the telecoms industry is only just arriving, and in some...
Once upon a time, companies were differentiated by the products they made. For mobile service providers, that meant network coverage, reliability and speed. Modern network rollouts and a maturing industry has leveled the playing field....
This is a question many mobile service providers are starting to consider as they shift gears and move their digital strategies into execution mode. Everyone talks a good game in relation to their digital endeavours, but what really...
About 25% of mobile service providers have hired a Chief Digital Officer (CDO) in the last three years. Spanning the more recognized roles of CTO and CIO, Digital Officers have a lot of work on their hands, because instead of just...
Change has been constant for communication service providers (CSPs), particularly in the last two decades since deregulation of the North American market, and then more recently in other geographic sectors. However, the level of change...
‘When in Rome do as the Romans do.’ An old adage that telecoms firms would do well to pay attention to as they embark on their journey to transform themselves from communications service providers (CSPs) into digital service providers...
In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping point where opting for a faster speed of IT is not just viable, it’s preferable for telcos that are addressing...
There’s a great piece from The Onion proclaiming “Americans nationwide reportedly demanded a new form of media Wednesday to bridge the entertainment gap they endure while turning their heads from their laptops to their cell phones.”...
Jennifer Kyriakakis, Founder and VP Marketing at MATRIXX discusses the themes that she anticipates taking centre-stage in 2016 as CSPs continue in their evolution towards fully-fledged digital brands. The IoT will take off with the...
Examples of mobile pricing innovation are proliferating like mushrooms in a damp forest. Traditional bundles of data, voice and text are being deconstructed to be re-combined as highly personalized and configurable plans tuned to...