Swisscom takes real-time into prime-time with MATRIXX Software
Mountain View, CA Feb 4, 2014 – MATRIXX Software today announces that Swisscom has launched MATRIXX Charging into production as its strategic convergent charging platform for prepaid and postpaid mobile customers.
“MATRIXX is transforming our business as we innovate new ways to expand and monetize mobile broadband services,” said Heinz Herren, CTO at Swisscom. Herren continued, “As we move to LTE, we foresee a customer need for more billing transparency and flexibility for our customers to select their individual plans in real-time from their mobile devices. Furthermore, we see that shared plans are also becoming prevalent in the Corporate and SME market where the need for real-time spend control across enterprises is a key differentiator as users and devices consume more bandwidth and subscribe to a wider range of offerings.”
Swisscom has deployed MATRIXX as part of a transformation initiative to move its business to real-time. By leveraging a single, real-time charging platform for all of its services, Swisscom can now achieve a number of strategic goals including:
- Enhancement of Swisscom’s position as a telecom innovator that provides world-class, real-time service and customer experiences
- Provide billing transparency and real-time engagement for all customers
- Provide more pricing options and flexibility for customers
- Installation of a future-proof, real-time platform that can support the full scope of Swisscom’s customer services, including LTE roll out
“The new and dynamic market that LTE drives requires a different approach to real-time technology that will advance our business by enabling an online experience for all our customers,” said Bram van der Zwet, Strategic Program Manager at Swisscom. “We believe the MATRIXX platform and technology brings a radically innovative approach to the online demands of an operator, providing the platform for Swisscom to launch a new era in its interaction with our customers.”
The system was integrated into Swisscom’s existing network and IT infrastructure in less than 3 months including full customer and price plan migration. MATRIXX Charging is providing 100% real-time capabilities, high availability (99.999% uptime), and disaster recovery using a fraction of the hardware and resources normally required for network-grade real-time systems. With patented MATRIXX technology, Swisscom is meeting its strategic goal of deploying real-time charging across all customers and services which in the past had proved too cost prohibitive with existing systems.
Dave Labuda, Founder, CEO and CTO of MATRIXX Software, said, “Swisscom is on the forefront of operators who are transforming the industry and using real-time to advance their offerings. We are proud to play a role in delivering on Swisscom’s strategic decision to elevate its business to focus on real-time customer interaction.”
Swisscom is Switzerland’s leading telecoms provider, with 6.1 million mobile customers and around 1.8 million broadband connections. In the first half-year of 2012, the company’s 19,805 employees (full time equivalents) generated revenues of CHF 5.6 billion. 886 young people complete an apprenticeship at Swisscom in the fields of IT, telematics, mediamatics, retailing and commerce. For more information, visit www.swisscom.ch/en/about.html.