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Digital Highway Performance

You’re merging onto the highway, you can see from the on-ramp the steady flow of cars at 65 mph (105 kph), you hit the gas to speed up with traffic, and oh <expletive> – you are all of a sudden stuck at 35 mph (56 kph) – maybe restricted...

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Customer Experience: Service is King

Picture the scene: you’ve popped into a shop to pick up a ‘treat’  you saw through the window; cake, a piece of vintage clothing or limited edition jewelry.The line is long, and you keep getting “I’m sorry, I’ll be with you as soon as I can” looks from the store...

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Can Telcos Embrace Bimodal IT?

Bimodal (aka 2 Speed) IT is the practice of managing two separate modes of IT delivery, one focused on maintaining the legacy status-quo and the other on agility and time-to-market for new digital services and channels. The basic concept put forth by the likes of...

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Putting the NOW into Payments

Examples of mobile pricing innovation are proliferating like mushrooms in a damp forest. Traditional bundles of data, voice and text are being deconstructed to be re-combined as highly personalized and configurable plans tuned to digital consumers’ lifestyles....

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