How Focusing on Metrics that Matter Helps in Hard Times

Glo Gordon
INDUSTRY INSIGHT
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The 3 Cs of Transformation: A Blueprint for Telcos

Marc Price
Telecom has struggled to achieve digital transformation. Even though some progress has been made, operators face the unfortunate reality of stagnant revenue, stifled innovation, and...
DIGITAL TRANSFORMATION INNOVATION MATRIXX TECHNOLOGY
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In Developing Markets, it’s Digital or Bust

A Smith
Operators in fast-growing emerging economies are facing a significant loss of customers and revenue as a direct result of 4G rollout and increasing smartphone adoption....
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
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How Big a Slice of Enterprise IoT Revenue Can Telcos Expect to Gain?

A Smith
A new wave of enterprise transformation is gathering pace around IoT with 5G only accelerating it. But will Telecoms get more than the connection share?...
DIGITAL TRANSFORMATION IoT
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In Telco, Why Is Steerage-Class Treatment Reserved for Business-Class Customers?

A Smith
The retail experience for many modern consumers has undergone a revolution in recent years thanks to digital transformation, which has eliminated much of the tedious...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
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To Be Cloud Native or Cloud Tourist Involves Pervasive Design Decisions

Marc Price
The term “cloud native” is often invoked for applications that run in the cloud. However, only a few of these applications are truly cloud native...
DIGITAL TRANSFORMATION INNOVATION TECHNOLOGY

Digital Commerce in the 5G Era Will be Based on Simplicity and Choice

Marc Price
There is a fallacy prevalent in the service provider industry that complexity means choice. The tradeoff, so the thinking goes, is between one-size-fits-all plans, such...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

MATRIXX Continues to Deploy World-Class Solutions and Bring on Key Leadership

Dave Labuda
MATRIXX just marked our 10th anniversary. It’s been an exciting journey and a lot of hard work, but we have established ourselves as the best technology...
DIGITAL TRANSFORMATION INNOVATION TECHNOLOGY

Consumerization and Enterprise Transformation

A Smith
The Enterprise Opportunity For telecom service providers, the consumer market has had its share of challenges. It doesn’t take a detailed analysis to determine that...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION IoT

Digital Commerce: Much More Than Billing 2.0

A Smith
Telco billing systems have done a great job for mobile operators, some for as long as twenty years or more. But tomorrow’s Telcos need to...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Transaction Agnosticism: Why Transactions Are the Foundation of a Digital World

A Smith
If you’ve ever had an online experience in which certain one-off transactions have longer response times than others (and I know you have), good chance...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION TECHNOLOGY

What Can Telcos Learn from Other Industries When It Comes to Transformation?

A Smith
As the shift to digital commerce models gathers pace, a question that often arises is “what can operators learn from other industries that will help...
DIGITAL TRANSFORMATION INNOVATION

A New Digital Stack: The Direct Route Telco Transformation

Jennifer Kyriakakis
With each G, expectations change and capabilities increase. What started as a network for mobile phone calls in the ’90s eventually evolved into a network...
DIGITAL TRANSFORMATION IT INFRASTRUCTURE TECHNOLOGY

Are We Ready for the Telco Customer of 2022?

A Smith
Digital technology isn’t just transforming businesses — it’s changing people too, and if Telco is going to be relevant to the customer of the future,...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION

Three Steps Across the Digital Divide

A Smith
Many Telcos know that they’re losing revenue to internet competitors and sense that change is urgently needed if they’re to keep pace, but lack a...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

5G — What a Customer Wants. What a Telco Needs.

A Smith
It has been a little over eight years since 4G was introduced to the world, giving us improved mobile commerce, gaming, video streaming and other...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
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