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Product
Product
MATRIXX Platform
Commercial Benefits
Rapid Commercial Innovation
Customer-Centric Solutions
Unified, Real-Time Revenue
Dynamic Operational Flexibility
Technical Benefits
High Performance Core
5G CHF | CCS Architecture
API-First
Click-Not-Code
True Cloud Native
Unified Commerce
Opportunities
Overview
Unlimited Business Potential
Revenue Innovation Consulting
Market Segments
Consumers
Small and Medium Enterprise
Large Enterprise
Government Networks
Private Cellular Networks
Wholesale
Customers
Overview
Success Highlights
Business Case Studies
DISH - Standalone 5G
Liberty Latin America - Group Transformation
Orange Romania - Rapid Brand Innovation
Telefónica - Converged Charging
TPG Telecom - Multi-Brand Strategy
Success Stories
iD Mobile
One NZ - Consumer
One NZ - Enterprise
Orange Poland
Swisscom
Tata Communications
Telstra
TELUS
Three HK
Verizon
WINDTRE
Yoodo
Zain Iraq
Zain SA
Partners
Be A Partner
Partner Program Overview
Partner Resources
Education & Training
Strategic Initiatives
Blue Planet | Dynamic Monetization of 5G
Celfocus | Digital Billing
Google | Confidential Compute
IBM | Telco Cloud Partnership
Microsoft and Blue Planet | Monetize 5G Experiences
Red Hat OpenShift | Hybrid Cloud
Salesforce | Digital Experiences
Tallence | Charging Transformation
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MATRIXX and Dell Unlock Telco Innovation and Revenue
Monica Ricci
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2017, The Year Telco Transformation Awakened
Jennifer Kyriakakis
Digital transformation, particularly in the telco market, has the unique distinction of being both a marathon and a sprint. It’s a sprint because operators need...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Why Consumers Want to Buy Mobile Services from Amazon or Netflix, and What Telcos Can Do About It
Jennifer Kyriakakis
We recently polled mobile users across the United States and the UK to find out which mobile apps they considered favorites, and why. The impetus...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Time for Telcos to Take a U-Turn
Dave Labuda
To regain consumer trust, telecoms are going to have to move past price and network comparisons. If I had to pick a soundtrack to accompany...
CUSTOMER EXPERIENCE
Digital Highway Performance
David Levy
You’re merging onto the highway, you can see from the on-ramp the steady flow of cars at 65 mph (105 kph), you hit the gas...
CUSTOMER EXPERIENCE
IT INFRASTRUCTURE
Enabling Generosity in Telecoms
Chris Gibson
Some time ago I saw a competitor’s video for a mobile app experience. In the story, a parent has ‘shared’ some SMS messages with a...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Three Tips for Better Digital Engagement
Jennifer Kyriakakis
Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Customer Experience: Service is King
Jennifer Kyriakakis
Picture the scene: you’ve popped into a shop to pick up a ‘treat’ you saw through the window; cake, a piece of vintage clothing or...
CUSTOMER EXPERIENCE
Telcos are Crashing the Digital Transformation Party
Jennifer Kyriakakis
If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Customers Now Asking Their Mobile Providers, “Can You Hear Me Now?”
Jennifer Kyriakakis
Once upon a time, companies were differentiated by the products they made. For mobile service providers, that meant network coverage, reliability and speed. Modern network...
CUSTOMER EXPERIENCE
What’s My Digital Score, What Can I Do About It…and What’s It Worth?
A Smith
This is a question many mobile service providers are starting to consider as they shift gears and move their digital strategies into execution mode. Everyone...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Why NPS (No Problems Score) is the Metric for CDOs to Make Their Customers Happy
Jennifer Kyriakakis
About 25% of mobile service providers have hired a Chief Digital Officer (CDO) in the last three years. Spanning the more recognized roles of CTO...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Change is the New Norm: Real-Time is at the Core of Digital Transformation
A Smith
Change has been constant for communication service providers (CSPs), particularly in the last two decades since deregulation of the North American market, and then more...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
How to Act like a Digital Local
A Smith
‘When in Rome do as the Romans do.’ An old adage that telecoms firms would do well to pay attention to as they embark on...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Our prescription for big transformation fatigue
Dave Labuda
In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
FOMO, Control and the Art of Wasting Time
Jennifer Kyriakakis
There’s a great piece from The Onion proclaiming “Americans nationwide reportedly demanded a new form of media Wednesday to bridge the entertainment gap they endure...
CUSTOMER EXPERIENCE
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