Are You Ready to Commercialize Your Advanced Networks?

Elisabeth Andersson
5G MONETIZATION APIs B2B INDUSTRY INSIGHT NETWORK SLICING
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All 5G MONETIZATION AI ANALYTICS APIs B2B B2C CLOUD CUSTOMER EXPERIENCE DIGITAL BRAND DIGITAL MARKETPLACE DIGITAL TRANSFORMATION EDGE INDUSTRY INSIGHT INNOVATION IoT IT INFRASTRUCTURE MATRIXX TECHNOLOGY NETWORK SLICING PRIVATE NETWORKS SME STANDARDS TECHNOLOGY WHOLESALE

BSS in the Cloud – Bursting the 3 Myths of Carrier-Grade (1 of 2)

Chris Gibson
What is carrier-grade anyway? It’s one of those terms that I’ve heard many times in my career, but not usually with a clear and concise...
DIGITAL TRANSFORMATION TECHNOLOGY
telco transformation

2017, The Year Telco Transformation Awakened

Jennifer Kyriakakis
Digital transformation, particularly in the telco market, has the unique distinction of being both a marathon and a sprint. It’s a sprint because operators need...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Why Consumers Want to Buy Mobile Services from Amazon or Netflix, and What Telcos Can Do About It

Jennifer Kyriakakis
We recently polled mobile users across the United States and the UK to find out which mobile apps they considered favorites, and why. The impetus...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Enabling a Digital Operating Model

A Smith
Why the operating model matters?   In my experience digital can represent a range of capabilities, both technical and commercial. Hence in an effort to not...
DIGITAL TRANSFORMATION TECHNOLOGY

Stop Talking About Billing and Start Thinking About Commerce

Jennifer Kyriakakis
As Telco’s transition from a world of billing primarily for network access, to layering in content and personalized services – even creating an open market...
DIGITAL TRANSFORMATION

Enabling Generosity in Telecoms

Chris Gibson
Some time ago I saw a competitor’s video for a mobile app experience. In the story, a parent has ‘shared’ some SMS messages with a...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Three Tips for Better Digital Engagement

Jennifer Kyriakakis
Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Telcos are Crashing the Digital Transformation Party

Jennifer Kyriakakis
If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

What’s My Digital Score, What Can I Do About It…and What’s It Worth?

A Smith
This is a question many mobile service providers are starting to consider as they shift gears and move their digital strategies into execution mode. Everyone...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Why NPS (No Problems Score) is the Metric for CDOs to Make Their Customers Happy

Jennifer Kyriakakis
About 25% of mobile service providers have hired a Chief Digital Officer (CDO) in the last three years. Spanning the more recognized roles of CTO...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Change is the New Norm: Real-Time is at the Core of Digital Transformation

A Smith
Change has been constant for communication service providers (CSPs), particularly in the last two decades since deregulation of the North American market, and then more...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

How to Act like a Digital Local

A Smith
‘When in Rome do as the Romans do.’ An old adage that telecoms firms would do well to pay attention to as they embark on...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Our prescription for big transformation fatigue

Dave Labuda
In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Can Telcos Embrace Bimodal IT?

Dave Labuda
Bimodal (aka 2 Speed) IT is the practice of managing two separate modes of IT delivery, one focused on maintaining the legacy status-quo and the other...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION IT INFRASTRUCTURE
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