How Focusing on Metrics that Matter Helps in Hard Times

Glo Gordon
INDUSTRY INSIGHT
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BSS in the Cloud – Is Cloud-Grade the New Standard? (2 of 2)

Chris Gibson
Carrier-grade implies software suitable for a carrier, clearly meaning of higher quality in some regard, perhaps in relation to a perceived lower-bar for enterprise software....
DIGITAL TRANSFORMATION TECHNOLOGY

BSS in the Cloud – Bursting the 3 Myths of Carrier-Grade (1 of 2)

Chris Gibson
What is carrier-grade anyway? It’s one of those terms that I’ve heard many times in my career, but not usually with a clear and concise...
DIGITAL TRANSFORMATION TECHNOLOGY
telco transformation

2017, The Year Telco Transformation Awakened

Jennifer Kyriakakis
Digital transformation, particularly in the telco market, has the unique distinction of being both a marathon and a sprint. It’s a sprint because operators need...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Digital Path Metric – Optimizing Digital Experiences

A Smith
Digital Experience objectives are increasingly informing communication service provider market and technology strategies.  In parallel, market leading digital first companies such as Amazon and Paypal...
TECHNOLOGY

Why Consumers Want to Buy Mobile Services from Amazon or Netflix, and What Telcos Can Do About It

Jennifer Kyriakakis
We recently polled mobile users across the United States and the UK to find out which mobile apps they considered favorites, and why. The impetus...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

MATRIXX Technology Series – Blog 3/3: Fixing the Telco Database Problem with New Technology

Dave Labuda
In my earlier two blogs I looked at the increasing opportunity for vertical database technology and why telco databases present unique challenges. In this final...
TECHNOLOGY

Inside MATRIXX Technology – Blog 2/3: Telco Databases Are Tricky

Dave Labuda
In my earlier blog, I looked at the rise of vertical-optimized databases. In this one I want to take a deep dive on the unique...
TECHNOLOGY

Inside MATRIXX Technology – Blog 1/3: The Rise of the Vertical Database

Dave Labuda
“I believe that “one size does not fit all”… in every vertical market I can think of, there is a way to beat legacy relational...
TECHNOLOGY

Webinar Recording: How Digital Is Disrupting the Telco Database

Dave Labuda
Hosts: Dave Labuda – Founder, CEO & CTO, MATRIXX Matt Aslett – Research Director, Data Platforms and Analytics, 451 Research In this session, recorded live, Dave Labuda...
TECHNOLOGY

Enabling a Digital Operating Model

A Smith
Why the operating model matters?   In my experience digital can represent a range of capabilities, both technical and commercial. Hence in an effort to not...
DIGITAL TRANSFORMATION TECHNOLOGY

Stop Talking About Billing and Start Thinking About Commerce

Jennifer Kyriakakis
As Telco’s transition from a world of billing primarily for network access, to layering in content and personalized services – even creating an open market...
DIGITAL TRANSFORMATION

Time for Telcos to Take a U-Turn

Dave Labuda
To regain consumer trust, telecoms are going to have to move past price and network comparisons. If I had to pick a soundtrack to accompany...
CUSTOMER EXPERIENCE

Digital Highway Performance

David Levy
You’re merging onto the highway, you can see from the on-ramp the steady flow of cars at 65 mph (105 kph), you hit the gas...
CUSTOMER EXPERIENCE IT INFRASTRUCTURE

Enabling Generosity in Telecoms

Chris Gibson
Some time ago I saw a competitor’s video for a mobile app experience. In the story, a parent has ‘shared’ some SMS messages with a...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Three Tips for Better Digital Engagement

Jennifer Kyriakakis
Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
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