Changing Dynamics in Telco’s B2B Commercial Model

Some time ago I saw a competitor’s video for a mobile app experience. In the story, a parent has ‘shared’ some SMS messages with a...

Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like...

Picture the scene: you’ve popped into a shop to pick up a ‘treat’  you saw through the window; cake, a piece of vintage clothing or...

If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then...

Once upon a time, companies were differentiated by the products they made. For mobile service providers, that meant network coverage, reliability and speed. Modern network...

This is a question many mobile service providers are starting to consider as they shift gears and move their digital strategies into execution mode. Everyone...

About 25% of mobile service providers have hired a Chief Digital Officer (CDO) in the last three years. Spanning the more recognized roles of CTO...

Change has been constant for communication service providers (CSPs), particularly in the last two decades since deregulation of the North American market, and then more...

‘When in Rome do as the Romans do.’ An old adage that telecoms firms would do well to pay attention to as they embark on...

In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping...

There’s a great piece from The Onion proclaiming “Americans nationwide reportedly demanded a new form of media Wednesday to bridge the entertainment gap they endure...

Bimodal (aka 2 Speed) IT is the practice of managing two separate modes of IT delivery, one focused on maintaining the legacy status-quo and the other...

Imagine an Alice in Wonderland world where you pay for music based on the number of notes. If you run out of credit, no more...

Examples of mobile pricing innovation are proliferating like mushrooms in a damp forest. Traditional bundles of data, voice and text are being deconstructed to be...