Transforming Experience, Boosting NPS℠

Telstra has an aggressive, digital first strategy. Their business objectives:

  • Eliminate customer pain points
  • Accelerate online self-care transactions
  • Deliver an improved customer experience

WHY MATRIXX

MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.

GREAT CUSTOMER EXPERIENCE DRIVES EXTRAORDINARY RESULTS

Pin It on Pinterest