Customer behavior and expectations are evolving at a rapid pace, meaning that if telcos want to remain relevant, they must adjust their digital technology to meet the needs of this emerging consumer.
With MATRIXX, gifting is simple. Share your apps, shows, games, social and more with straightforward pathways. Decide who you want to send your gift to, the amount and even include a personal message. It’s that easy.
Starting a new service package doesn’t have to be complicated. With MATRIXX, users can quickly and easily activate and personalize their voice, text and data packages.
When data balances start to deplete, users should receive an alert. MATRIXX delivers low balance usage notifications in real-time. Through a simple dashboard, account top-ups are easy, instant and personalized.
Simplify the buying experience and give customers control over their digital experience with roaming passes. MATRIXX delivers a better digital interaction with stress-free roaming passes for customers worldwide.
Real-time offers, like Spotify day passes, deliver a better overall customer experience and better business results. Instantly receive customized offers, easily view and purchase exactly what you need, and see how much you’ve saved.
Today’s customer is about personalization and control. Not every consumer wants, or needs, the same capabilities. With asset exchanging through MATRIXX, users can swap out what they don’t use for the features they prefer.
Sharing your mobile plan is easy. Simply choose who you want to share with and find exactly what you need in the marketplace offers. Your group is notified instantly, and the plan is managed through real-time usage visibility.
iD Mobile Senior Solution Manager Mohamed Fahmy explains how MATRIXX gives their customers flexibility and control, therefore, enabling a better customer experience.