The Digital Dozen eBook: B2B Use Cases

Converting B2B2X opportunities into revenue will require operators to move beyond legacy and choose better technology.

Speed. Capacity. Opportunity. The future of digital experience is here. For telcos, the 5G opportunity creates exciting possibilities, but monetizing requires new digital capabilities. Uncover how a cloud native digital commerce platform that is made for 5G is the only way to deliver on this potential.

Telco CMOs are expected to predict the future, even with little data. They are responsible for customer satisfaction, although they have little direct influence over network performance. Furthermore, their concepts are often implemented by developers and not directly from the marketing team. Read more to discover how a modern BSS can solve these fundamental challenges.

To successfully monetize 5G, telcos must assume new roles and partnerships, especially in the enterprise space. As part of a broad-based strategy for 5G, successfully utilizing network slicing will deliver improved B2B, B2C, B2B2B and B2B2C opportunities, propel innovation and unleash a wave of possibilities.

What will be the real impact of 5G for consumers and mobile operators? Consumers are generally satisfied with 4G, which will require 5G to deliver powerful experiences. Beecham Research explores how to make the most out of 5G with the MATRIXX Digital Commerce Platform.

As 5G development enters a stage of early deployments, MATRIXX commissioned Strategy Analytics to assess the state of 5G positioning, packaging and pricing. After speaking with end-users and key members of global telco teams, they uncovered some innovative approaches to 5G to expand digital engagement.

Consumers are starting to get excited about 5G, but how can providers turn this energy into revenue? It starts with digital experience, service agility and scalable performance. Explore real-world use cases and some of today’s most promising monetization opportunities in this playbook for digital leaders.

Many telcos rely on customer care and billing systems that are unchanged since the nineties. However, as digital transformation becomes imminent, the old school approach to BSS cannot continue to support telco’s evolution.

MATRIXX and Salesforce provide market-leading solutions for customer engagement and commerce that come together as a cloud native digital BSS, so that CSPs can easily create compelling digital experiences across all B2C, B2B and B2B2X market segments.

IDC surveyed 300 organizations around the globe to find out how they view their mobile service providers and how operators can begin to build a more partner-focused relationship through transparency and self-service.

5G is an opportunity to re-energize the telco business model and in order to obtain long-term 5G profitability, telcos must consider significant changes to their business strategies. Explore the five essential questions that telco leadership should be asking to get the most value out of 5G.

As 4G becomes more prominent in emerging markets, new revenue opportunities and better customer experiences will follow. However, what does this mean for operators in both emerging and leading economies?