The Digital Dozen eBook: B2B Use Cases

Swisscom needed a next-generation online charging system to propel their digital transformation. John Bonne, Head of Prepaid and Online Charging, explains how MATRIXX Software’s next-generation platform provided the solution they required.

Swisscom partnered with MATRIXX and boosted its profits by extending on-demand roaming passes and premium plans with inclusive offers, simplifying the buying experience and creating customer value.

MATRIXX Digital Commerce powers customer journeys. Start benefiting from transformation now so that you can focus on engaging with your customers today. We make it possible.

With MATRIXX Digital Commerce, gifting is simple. Share your apps, shows, games, social and more with straightforward pathways. Decide who you want to send your gift to, the amount and even include a personal message. It’s that easy.

Starting a new service package doesn’t have to be complicated. With MATRIXX Digital Commerce, users can quickly and easily activate and personalize their voice, text and data packages.

When data balances start to deplete, users should receive an alert. MATRIXX Digital Commerce delivers low balance usage notifications in real-time. Through a simple dashboard, account top-ups are easy, instant and personalized.

Simplify the buying experience and give customers control over their digital experience with roaming passes. MATRIXX Digital Commerce delivers a better digital interaction with stress-free roaming passes for customers worldwide.

Real-time offers, like Spotify day passes, deliver a better overall customer experience and better business results. Instantly receive customized offers, easily view and purchase exactly what you need, and see how much you’ve saved.

Today’s customer is about personalization and control. Not every consumer wants, or needs, the same capabilities. With asset exchanging through MATRIXX Digital Commerce, users can swap out what they don’t use for the features they prefer.

Sharing your mobile plan is easy. Simply choose who you want to share with and find exactly what you need in the marketplace offers. Your group is notified instantly, and the plan is managed through real-time usage visibility.

iD Mobile Senior Solution Manager, Mohamed Fahmy, explains how MATRIXX Digital Commerce gives their customers flexibility and control, therefore, enabling a better customer experience.

Consumers want control. They demand instant gratification and personalization. Most of all, they want the freedom to choose. MATRIXX Digital Commerce is the power behind this on-demand economy.

Telstra is Australia’s market leader in mobile. Mike Wright, Telstra’s Group Managing Director of Networks, explains how a real-time digital experience, powered by MATRIXX Digital Commerce, played a vital role in the company’s digital transformation.