This Is What
Digital Transformation
Looks Like

Our Platform + Their KPIs

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Promises Are Free.

Delivering Is All That Matters.

Better customer experience. Better business results. Every time. See how.

Telstra
Telstra
Telstra
Telstra
Telstra
Telstra
Telstra
Telstra

Transforming Experience, Boosting NPS℠

Telstra has an aggressive, digital first strategy. Their business objectives:

  • Eliminate customer pain points
  • Accelerate online self-care transactions
  • Deliver an improved customer experience

WHY MATRIXX

MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.

GREAT CUSTOMER EXPERIENCE DRIVES EXTRAORDINARY RESULTS

23

point increase in Net Promoter Score℠ (NPS) for customers with billing disputes.

40

%

reduction in call center complaints.

5

%

increase in average revenue per user.

Starhub giga! app
Starhub

Disruptive Digital Brand Launch

Starhub was looking to disrupt the crowded Singapore market with a new mobile service. They launched giga!, a new brand that gives customers unsurpassed, digital-first experiences. This allowed Starhub to:

  • Create a market redefining, app-based proposition
  • Incorporate continuous innovation into the new brand
  • Provide full transparency and real-time control to customers

WHY MATRIXX

Starhub partnered with MATRIXX because the MATRIXX Digital Commerce Platform enabled them to launch their new, independent digital service in an aggressive timeline. By providing modern technology, MATRIXX allowed Starhub’s giga! to enter the market quickly and provide a breakthrough digital experience.

FIRST IN SINGAPORE TO OFFER RELIABLE, DIGITAL SELF-CARE

First in Singapore to Provide True, On-Demand Visibility

Orange Poland

Redefining Customer Engagement

Orange Poland launched Flex, a new digital, app-based proposition that delivers transparency, real-time control and personalized offers. Their goals included:

  • Offering a modern customer-focused, app-based experience
  • Providing customers the simplicity, precision and control they want
  • Transforming the experience to drive advocacy

WHY MATRIXX

As part of their digital transformation strategy, Orange Poland deployed MATRIXX Digital Commerce as part of a hybrid-cloud solution, creating a new digital IT stack. MATRIXX Digital Commerce provided a scalable platform with the agility needed to meet these expectations.

DISRUPTING THE COMPETITIVE POLISH TELCO MARKET

Fortifying Their Place as a Challenger Brand

Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone

Increasing Agility, Accelerating Market Leadership

Vodafone is using an innovation strategy to power its leadership in the New Zealand market. Their business objectives:

  • Accelerate service innovation
  • Win new customers
  • Deliver a compelling online experience

WHY MATRIXX

How about enabling the creation and launch of innovative digital offerings in just 2 weeks?

AGILITY POWERING THE BOTTOM-LINE

First

to market propositions such as family sharing, business data sharing and roam-like-home plans.

10

%

increase in subscriber additions as a result of family sharing.

90

%

reduction in the deployment cycle for new plans.

Ooredoo

Fast-Track Launch of Innovative Digital Offerings

Ooredoo Oman and Kuwait wanted an experience that could evolve their brand into a digital service provider. Their business objectives:

  • Create a service based on simplicity, personalization and control
  • Make it easy for existing customers to use the new service
  • Launch quickly with a minimum viable product

WHY MATRIXX

MATRIXX Digital Commerce was selected because it offers a new benchmark for digital experience to customers and a rapid deployment model.

ON-DEMAND DIGITAL TRANSFORMATION

First

to market in Oman with a digital proposition

Six

months from project initiation to user trial

Wind Tre

Large-Scale Transformation

Wind Tre wanted to deliver modern, digital experiences to their millions of customers throughout Italy, but first they needed to:

  • Consolidate multiple, legacy IT infrastructures
  • Build a new digital IT stack that was equipped to scale
  • Allow innovative use cases to become a reality for customers

WHY MATRIXX

Wind Tre knew their next solution must be equipped to provide customers the digital first experiences they demanded and be ready for 5G. MATRIXX Digital Commerce delivered proven, scalable digital infrastructure at the heart of a massive transformation program.

READY FOR 5G. READY FOR THE FUTURE.

Becoming One of the Most Innovative Digital Telcos in the Country

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