Providing a Real-Time Digital Experience that Enterprise Customers Will Love

MATRIXX Digital Commerce for Enterprise Makes It Possible

MATRIXX Digital Commerce for Enterprise

A Real-Time Platform for Operators Enabling:

  • Service control and pre-emptive cost management for customers
  • Self-care customer journeys replacing costly manual interactions with operator teams
  • Support for existing operator services and new and emerging offerings
All without the challenges of a transformation project.

Meeting Digital Expectations

Traditional BSS systems cannot deliver for Enterprise. Bill shock, long lead times, no service control and invoicing inaccuracies are unfortunately synonymous with today’s Enterprise experience.

There Is a Better Way for Operators to Service Enterprise Customers

Do allow customers to track spend and usage in real-time

Don’t let the month-end bill be their first view of spend and usage

Do let customers self-service their accounts

Don’t force them to speak to anyone

Do give customers full control of employee spend

Don’t allow unexpectedly large bills to happen

Do provide accurate invoices to customers

Don’t make customers perform their own invoice reconciliation

Key Benefits for Operators

Grow revenues by attracting new customers and lowering churn via real-time control. Empower customers through a differentiating capability and address key pain-points.

Reduce cost-to-serve by allowing customers to self-manage their accounts, thereby eliminating costly manual processes.

Innovate better by deploying a single platform that caters to today’s services while delivering the performance and flexibility to accommodate new and emerging services.

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New Digital Opportunities in Enterprise

New Digital Opportunities in Enterprise

Digital-first commerce goes beyond the consumer, as the same capabilities open opportunities for Enterprise in spending, departmental management, asset control and more. However, with IoT and 5G, Enterprise must have a digital platform that is equipped to handle these functions.

“Enterprise customers are often managed with systems and processes that are unchanged since the nineties, and expectations for digital experiences have changed a lot since the BlackBerry era.”

How Digital Commerce for Enterprise Integrates Into Your IT Network

MATRIXX Digital Commerce for Enterprise overlays the current IT estate and requires minimal change to the incumbent set of Enterprise systems. Interfacing with central care and network systems over standard interfaces, MATRIXX Digital Commerce for Enterprise delivers real-time cost and service controls to customers and immediate business impact to operators.

Business Impact in Months via MVP

There Is an Alternative to Multi-Year Projects That Deliver Limited Value

By taking an agile and iterative approach, MATRIXX can implement the core of our solution in the form of a Minimum Viable Product (MVP), quickly demonstrating business benefits.

Begin by deploying an initial set of capabilities that enable real-time service and cost control for customers

Iterate with new sets of resources to enhance the Enterprise offering and deliver incremental business impact

Retire existing legacy systems as the new set of real-time assets render them redundant

MATRIXX Digital Commerce for Enterprise

Fast Track Enabling of Real-Time Control Over Your Enterprise Services

New Digital Opportunities in Enterprise

New Digital Opportunities in Enterprise

Digital-first commerce goes beyond the consumer, as the same capabilities open opportunities for Enterprise in spending, departmental management, asset control and more. However, with IoT and 5G, Enterprise must have a digital platform that is equipped to handle these functions.

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