Commercial Agility for All IT and Comms Services
Enterprise service portfolios can become very complex very quickly. Fixed and mobile networking services, cloud, unified comms, contact center and security services are all required to effectively compete but create an unwieldy monetization challenge through the use of differing payment methods, such as subscriptions, usage, contract, postpaid, outcome-based pricing and one-off payments, to name a few. That complexity drives a number of challenges for legacy revenue management systems, driving up costs, increasing go-to-market delays and eroding customer satisfaction. It’s time for MATRIXX Dynamic Billing.
According to a survey of over 250 SMEs conducted by Analysys Mason the top three factors rated highest in the commercial engagement with CSPs are:
Access to transparent and commercial engagement where spending and usage can be tracked in real-time
The ability to configure new products or services and spending limits
Pay-as-you-use or usage-based commercial model
Growth in B2B ICT services is a strategic imperative for telcos. Addressing the current shortcomings in customer experience and commercial agility delivery are foundational to delivering that growth. This report surveyed 400 enterprises and CSP’s for their reflections on where that commercial relationship is in need of improvement.
Sharing plans and allowances across any enterprise size is an approach to managing thousands of employees and their plans that gives real-time visibility of consumption at a company, department and employee level, and provides controls to manage thresholds and limits by the enterprise themselves.
View NowTo effectively compete, service providers must provide a portfolio of solutions available on a self-serve digital platform, complete with flexible commercial models such as pay-as-you-use or monthly subscription bundles across multiple services that include partner offerings.
A digital marketplace that includes a broad ecosystem of partners will be a strategically vital asset and competitive differentiator for service providers, enabling them to deliver new, integrated, multi-party solutions at speed and at scale. Service providers can enable the complex chain of participants to harness network resources quickly and easily, without hindering service delivery or business models.
A self-service digital marketplace enables customers to tailor services to their needs.
For service providers, the key to meeting their enterprise customer’s expectations is platform flexibility and a broad portfolio of enterprise offerings. This requires a change in basic assumptions in how business support systems are defined, because the detailed use cases that have traditionally defined a BSS will not be available. CSPs will need to embrace an agile architecture-centric design for future systems that emphasizes flexible, scalable, configurable and extendable frameworks to support dynamic commercial models and as yet unseen use cases.
