With real world metrics of +77 Net Promoter Score, customer retention rates of 95% and 40% lower cost-to-serve, advanced consumer digital deployments have lead the way in delivering breakthrough customer experiences. The dash for growth, pandemic acceleration of digital adoption and B2B monetization platform scale are driving the same need and opportunity in the SME segment. The opportunity is now. The time is now.
With consumer markets relatively flat, the growth spotlight of telco executives and shareholders is focused on the enterprise market. With B2B business expected to contribute some 50% of telco revenue by 2025, the key question is where will that growth come from?
Small medium enterprises are the key growth engine for telcos. Serving them on their terms requires a new, dynamic monetization model and approach.
Read this executive summary from the Hard Talk interview with CEO Jean François Fallacher, where we’ve captured the key story points of Orange Poland’s disruption.
Jennifer Kyriakakis of MATRIXX and Tuck Mun Chow of Yoodo talk about the history of the Malaysian Telco and the impacts of COVID-19.
To grab the attention of tech-savvy millennials, StarHub, one of Singapore’s leading mobile carriers, needed to deliver better and more innovative products faster. Discover how MATRIXX enabled StarHub to launch giga!, Singapore’s first and only fully digital mobile service, in just six months.
iD Mobile Senior Solution Manager Mohamed Fahmy explains how MATRIXX gives their customers flexibility and control, therefore, enabling a better customer experience.
