Promises are free.
Delivering is all that matters.
Better customer experience. Better business results. Every time. See how.
Transforming experience, boosting NPS℠
Telstra has an aggressive, digital first strategy. Their business objectives:
- Eliminate customer pain points
- Accelerate online self-care transactions
- Deliver an improved customer experience
MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.
GREAT CUSTOMER EXPERIENCE DRIVES EXTRAORDINARY RESULTS
point increase in Net Promoter Score℠ (NPS) for customers with billing disputes.
reduction in call center complaints.
increase in average revenue per user.
Fast-track new digital brand launch
Yoodo, Malaysia, is a new lifestyle brand that was created to appeal to digitally savvy millennials. Their business objectives:
- Create a service that lets users have full control
- Digital only, mobile first for commerce and care
- Launch in under 6 months
MATRIXX Digital Commerce was selected because of its unique ability to deliver first-class digital experience to customers, while also providing agility and innovation to operations.
ON-DEMAND DIGITAL TRANSFORMATION
of potential combinations, complete customization
from project initiation to user trial
Increasing agility, accelerating
Vodafone is using an innovation strategy to power its leadership in the New Zealand market. Their business objectives:
- Accelerate service innovation
- Win new customers
- Deliver a compelling online experience
How about enabling the creation and launch of innovative digital offerings in just 2 weeks.
AGILITY POWERING THE BOTTOM-LINE
to market propositions such as family sharing, business data sharing and roam-like-home plans.
increase in subscriber additions as a result of family sharing.
reduction in the deployment cycle for new plans.
Leading the market with continuous innovation
Swisscom is using innovative offerings like multi-device plans (smartwatches, trackers and other IoT devices) as a key market differentiator. Their business objectives:
- Be first to market
- Experiment with new IoT pricing
- Give customers a great experience
MATRIXX Digital Commerce has been powering Swisscom for years, enabling them to continuously configure and launch new services on their own. No customization is necessary. No costly change requests required. Just commercial agility and a rich digital experience for customers.
INNOVATION MARKET LEADER
1st to market with consumer IoT plans
Our Platform. Your MVNO.
iD Mobile is a new MVNO from Carphone Warehouse. Their plan was to develop and launch a new service specifically targeting millennial tastes. Their business objectives:
Create a compelling, youth-oriented digital brand.
Powerful customer control. Deep personalization. With MATRIXX, iD Mobile delivered a disruptive, on-demand experience tailored to millennial tastes.
Fastest growing UK MVNO
Fast-track launch of an innovative
Ooredoo Oman, wanted an experience that could evolve their brand into a digital service provider. Their business objectives:
- Create a service based on simplicity, personalization and control
- Make is easy for existing customers to use the new service
- Launch in under 6 months with a minimum viable product
MATRIXX Digital Commerce was selected because it offers a new benchmark for digital experience to customers and a rapid deployment model
ON-DEMAND DIGITAL TRANSFORMATION
to market in Oman with a digital proposition
months from project initiation to user trial