This Is What
Digital Transformation
Looks Like

Our Platform + Their KPIs

Promises Are Free.

Delivering Is All That Matters.

Better customer experience. Better business results. Every time. See how.

Transforming Experience, Boosting NPS℠

Telstra has an aggressive, digital first strategy. Their business objectives:

  • Eliminate customer pain points
  • Accelerate online self-care transactions
  • Deliver an improved customer experience

WHY MATRIXX

MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.

GREAT CUSTOMER EXPERIENCE DRIVES EXTRAORDINARY RESULTS

23

point increase in Net Promoter Score℠ (NPS) for customers with billing disputes.

40

%

reduction in call center complaints.

5

%

increase in average revenue per user.

Fast-Track New Digital Brand Launch

Yoodo, Malaysia, is a new lifestyle brand that was created to appeal to digitally savvy millennials. Their business objectives:

  • Create a service that lets users have full control
  • Digital only, mobile first for commerce and care
  • Launch in under 6 months

WHY MATRIXX

MATRIXX Digital Commerce was selected because of its unique ability to deliver a first-class digital experience to customers, while also providing agility and innovation to operations.

ON-DEMAND DIGITAL TRANSFORMATION

1000

's

of potential combinations, complete customization

Five months

from project initiation to user trial

Increasing Agility, Accelerating Market Leadership

Vodafone is using an innovation strategy to power its leadership in the New Zealand market. Their business objectives:

  • Accelerate service innovation
  • Win new customers
  • Deliver a compelling online experience

WHY MATRIXX

How about enabling the creation and launch of innovative digital offerings in just 2 weeks?

AGILITY POWERING THE BOTTOM-LINE

First

to market propositions such as family sharing, business data sharing and roam-like-home plans.

10

%

increase in subscriber additions as a result of family sharing.

90

%

reduction in the deployment cycle for new plans.

Leading the Market With Continuous Innovation

Swisscom is using innovative offerings like multi-device plans (smartwatches, trackers and other IoT devices) as a key market differentiator. Their business objectives:

  • Be first to market
  • Experiment with new IoT pricing
  • Give customers a great experience

WHY MATRIXX

MATRIXX Digital Commerce has been powering Swisscom for years, enabling them to continuously configure and launch new services on their own. No customization is necessary. No costly change requests required. Just commercial agility and a rich digital experience for customers.

INNOVATION MARKET LEADER

First to market with consumer IoT plans

Our Platform. Your MVNO. Delivering Personalization.

iD Mobile is a new MVNO from Carphone Warehouse. Their plan was to develop and launch a new service specifically targeting millennial tastes. Their business objectives:

Create a compelling, youth-oriented digital brand.

WHY MATRIXX

Powerful customer control. Deep personalization. With MATRIXX, iD Mobile delivered a disruptive, on-demand experience tailored to millennial tastes.

ENABLED

Fastest growing UK MVNO

Fast-Track Launch of an Innovative Digital Offering

Ooredoo Oman wanted an experience that could evolve their brand into a digital service provider. Their business objectives:

  • Create a service based on simplicity, personalization and control
  • Make it easy for existing customers to use the new service
  • Launch in under 6 months with a minimum viable product

WHY MATRIXX

MATRIXX Digital Commerce was selected because it offers a new benchmark for digital experience to customers and a rapid deployment model.

ON-DEMAND DIGITAL TRANSFORMATION

First

to market in Oman with a digital proposition

Six

months from project initiation to user trial

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