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Better customer experience. Better business results. Every time. See how.
Telstra has an aggressive, digital first strategy. Their business objectives:
MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.
point increase in Net Promoter Score℠ (NPS) for customers with billing disputes.
reduction in call center complaints.
increase in average revenue per user.
Yoodo, Malaysia, is a new lifestyle brand that was created to appeal to digitally savvy millennials. Their business objectives:
MATRIXX Digital Commerce was selected because of its unique ability to deliver a first-class digital experience to customers, while also providing agility and innovation to operations.
of potential combinations, complete customization
from project initiation to user trial
Vodafone is using an innovation strategy to power its leadership in the New Zealand market. Their business objectives:
How about enabling the creation and launch of innovative digital offerings in just 2 weeks?
to market propositions such as family sharing, business data sharing and roam-like-home plans.
increase in subscriber additions as a result of family sharing.
reduction in the deployment cycle for new plans.
Swisscom is using innovative offerings like multi-device plans (smartwatches, trackers and other IoT devices) as a key market differentiator. Their business objectives:
MATRIXX Digital Commerce has been powering Swisscom for years, enabling them to continuously configure and launch new services on their own. No customization is necessary. No costly change requests required. Just commercial agility and a rich digital experience for customers.
iD Mobile is a new MVNO from Carphone Warehouse. Their plan was to develop and launch a new service specifically targeting millennial tastes. Their business objectives:
Create a compelling, youth-oriented digital brand.
Powerful customer control. Deep personalization. With MATRIXX, iD Mobile delivered a disruptive, on-demand experience tailored to millennial tastes.
Ooredoo Oman wanted an experience that could evolve their brand into a digital service provider. Their business objectives:
MATRIXX Digital Commerce was selected because it offers a new benchmark for digital experience to customers and a rapid deployment model.
to market in Oman with a digital proposition
months from project initiation to user trial