This Is What
Digital Transformation
Looks Like

Our Platform + Their KPIs

Next Section

Promises Are Free.

Delivering Is All That Matters.

Better customer experience. Better business results. Every time. See how.

Telstra
Telstra
Telstra
Telstra
Telstra
Telstra
Telstra

Transforming Experience, Boosting NPS

Telstra has an aggressive, digital first strategy. Their business objectives:

  • Eliminate customer pain points
  • Accelerate online self-care transactions
  • Deliver an improved customer experience

WHY MATRIXX

MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.

GREAT CUSTOMER EXPERIENCE DRIVES EXTRAORDINARY RESULTS

23

point increase in Net Promoter Score℠ (NPS) for customers with billing disputes.

40

%

reduction in call center complaints.

5

%

increase in average revenue per user.

Digital Edge Awards
Yoodoo
Yoodoo
Yoodoo
Yoodoo

Fast-Track New Digital Brand Launch

Yoodo, Malaysia, is a new lifestyle brand that was created to appeal to digitally savvy millennials. Their business objectives:

  • Create a service that lets users have full control
  • Digital only, mobile first for commerce and care
  • Launch in under 6 months

WHY MATRIXX

MATRIXX Digital Commerce was selected because of its unique ability to deliver a first-class digital experience to customers, while also providing agility and innovation to operations.

ON-DEMAND DIGITAL TRANSFORMATION

1000

's

of potential combinations, complete customization

Five months

from project initiation to user trial

Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone
Vodafone

Increasing Agility, Accelerating Market Leadership

Vodafone is using an innovation strategy to power its leadership in the New Zealand market. Their business objectives:

  • Accelerate service innovation
  • Win new customers
  • Deliver a compelling online experience

WHY MATRIXX

How about enabling the creation and launch of innovative digital offerings in just 2 weeks?

AGILITY POWERING THE BOTTOM-LINE

First

to market propositions such as family sharing, business data sharing and roam-like-home plans.

10

%

increase in subscriber additions as a result of family sharing.

90

%

reduction in the deployment cycle for new plans.

Swisscom
Swisscom
Swisscom

Leading the Market With Continuous Innovation

Swisscom is using innovative offerings like multi-device plans (smartwatches, trackers and other IoT devices) as a key market differentiator. Their business objectives:

  • Be first to market
  • Experiment with new IoT pricing
  • Give customers a great experience

WHY MATRIXX

MATRIXX Digital Commerce has been powering Swisscom for years, enabling them to continuously configure and launch new services on their own. No customization is necessary. No costly change requests required. Just commercial agility and a rich digital experience for customers.

INNOVATION MARKET LEADER

First to market with consumer IoT plans

iD Mobile
iD Mobile
iD Mobile
iD Mobile
iD Mobile
iD Mobile
iD Mobile

Our Platform. Your MVNO. Delivering Personalization.

iD Mobile is a new MVNO from Carphone Warehouse. Their plan was to develop and launch a new service specifically targeting millennial tastes. Their business objectives:

Create a compelling, youth-oriented digital brand.

WHY MATRIXX

Powerful customer control. Deep personalization. With MATRIXX, iD Mobile delivered a disruptive, on-demand experience tailored to millennial tastes.

ENABLED

Fastest growing UK MVNO

ooredoo app

Fast-Track Launch of Innovative Digital Offerings

Ooredoo Oman and Kuwait wanted an experience that could evolve their brand into a digital service provider. Their business objectives:

  • Create a service based on simplicity, personalization and control
  • Make it easy for existing customers to use the new service
  • Launch quickly with a minimum viable product

WHY MATRIXX

MATRIXX Digital Commerce was selected because it offers a new benchmark for digital experience to customers and a rapid deployment model.

ON-DEMAND DIGITAL TRANSFORMATION

First

to market in Oman with a digital proposition

Six

months from project initiation to user trial

Cloud-Based IoT Solution

Tata Communications wanted to deliver global connectivity for IoT devices through a single platform. Their business objectives:

  • Flexible customer pricing for evolving business models
  • Dynamic charging with rapidly changing variables
  • Enterprise portal with API access and rich self-care

WHY MATRIXX

Tata Communications wanted a flexible solution that could scale to millions of IoT devices. MATRIXX Digital Commerce offered a cloud-native platform, based on open APIs and a configuration only approach that perfectly matched their needs.

DIGITAL COMMERCE FOR IOT

Dynamic Charging at IoT Scale

Large-Scale Transformation

Wind Tre wanted to deliver modern, digital experiences to their millions of customers throughout Italy, but first they needed to:

  • Consolidate multiple, legacy IT infrastructures
  • Build a new digital IT stack that was equipped to scale
  • Allow innovative use cases to become a reality for customers

WHY MATRIXX

Wind Tre knew their next solution must be equipped to provide customers the digital first experiences they demanded and be ready for 5G. MATRIXX Digital Commerce delivered proven, scalable digital infrastructure at the heart of a massive transformation program.

READY FOR 5G. READY FOR THE FUTURE.

Becoming One of the Most Innovative Digital Telcos in the Country

A New, All-Digital, Pre-Pay Proposition

Zain Saudi wanted to transform its network by moving to a new digital platform that would provide users with a better experience, support 5G rollout and offer products through an app-based interface. Their business objectives:

  • Offer a first-class, app-based experience
  • Produce a digital-grade, 5G ready business platform
  • Digitize essential customer journeys and streamline processes

WHY MATRIXX

As one of the world’s first 5G operators, Zain Saudi needed to launch new capabilities quickly while continuously innovating their product. MATRIXX Digital Commerce and an MVP methodology empowered Zain to bring a disruptive digital proposition to the Middle East in months, not years.

A SIMPLE APP-BASED INTERFACE

Leading the Way in Digital Transformation

orange flex app

Redefining Customer Engagement

Orange Poland launched Flex, a new digital, app-based proposition that delivers transparency, real-time control and personalized offers. Their goals included:

  • Offering a modern customer-focused, app-based experience
  • Providing customers the simplicity, precision and control they want
  • Transforming the experience to drive advocacy

WHY MATRIXX

As part of their digital transformation strategy, Orange Poland deployed MATRIXX Digital Commerce as part of a hybrid-cloud solution, creating a new digital IT stack. MATRIXX Digital Commerce provided a scalable platform with the agility needed to meet these expectations.

DISRUPTING THE COMPETITIVE POLISH TELCO MARKET

Fortifying Their Place as a Challenger Brand

Starhub giga! app

Disruptive Digital Brand Launch

Starhub was looking to disrupt the crowded Singapore market with a new mobile service. They launched giga!, a new brand that gives customers unsurpassed, digital-first experiences. This allowed Starhub to:

  • Create a market redefining, app-based proposition
  • Incorporate continuous innovation into the new brand
  • Provide full transparency and real-time control to customers

WHY MATRIXX

Starhub partnered with MATRIXX because the MATRIXX Digital Commerce Platform enabled them to launch their new, independent digital service in an aggressive timeline. By providing modern technology, MATRIXX allowed Starhub’s giga! to enter the market quickly and provide a breakthrough digital experience.

FIRST IN SINGAPORE TO OFFER RELIABLE, DIGITAL SELF-CARE

First in Singapore to Provide True, On-Demand Visibility

Pin It on Pinterest