Swisscom is using innovative offerings like multi-device plans (smartwatches, trackers and other IoT devices) as a key market differentiator. Their business objectives:
Be first to market
Experiment with new IoT pricing
Give customers a great experience
MATRIXX Digital Commerce has been powering Swisscom for years, enabling them to continuously configure and launch new services on their own. No customization is necessary. No costly change requests required. Just commercial agility and a rich digital experience for customers.
Tata Communications wanted to deliver global connectivity for IoT devices through a single platform. Their business objectives:
Flexible customer pricing for evolving business models
Dynamic charging with rapidly changing variables
Enterprise portal with API access and rich self-care
Tata Communications wanted a flexible solution that could scale to millions of IoT devices. MATRIXX Digital Commerce offered a cloud-native platform, based on open APIs and a configuration only approach that perfectly matched their needs.
Wind Tre wanted to deliver modern, digital experiences to their millions of customers throughout Italy, but first they needed to:
Consolidate multiple, legacy IT infrastructures
Build a new digital IT stack that was equipped to scale
Allow innovative use cases to become a reality for customers
Wind Tre knew their next solution must be equipped to provide customers the digital first experiences they demanded and be ready for 5G. MATRIXX Digital Commerce delivered proven, scalable digital infrastructure at the heart of a massive transformation program.
READY FOR 5G. READY FOR THE FUTURE.
Becoming One of the Most Innovative Digital Telcos in the Country
Zain Saudi wanted to transform its network by moving to a new digital platform that would provide users with a better experience, support 5G rollout and offer products through an app-based interface. Their business objectives:
Offer a first-class, app-based experience
Produce a digital-grade, 5G ready business platform
Digitize essential customer journeys and streamline processes
As one of the world’s first 5G operators, Zain Saudi needed to launch new capabilities quickly while continuously innovating their product. MATRIXX Digital Commerce and an MVP methodology empowered Zain to bring a disruptive digital proposition to the Middle East in months, not years.
Orange Poland launched Flex, a new digital, app-based proposition that delivers transparency, real-time control and personalized offers. Their goals included:
Offering a modern customer-focused, app-based experience
Providing customers the simplicity, precision and control they want
Transforming the experience to drive advocacy
As part of their digital transformation strategy, Orange Poland deployed MATRIXX Digital Commerce as part of a hybrid-cloud solution, creating a new digital IT stack. MATRIXX Digital Commerce provided a scalable platform with the agility needed to meet these expectations.
StarHub was looking to disrupt the crowded Singapore market with a new mobile service. They launched giga!, a new brand that gives customers unsurpassed, digital-first experiences. This allowed StarHub to:
Create a market redefining, app-based proposition
Incorporate continuous innovation into the new brand
Provide full transparency and real-time control to customers
StarHub partnered with MATRIXX because the MATRIXX Digital Commerce Platform enabled them to launch their new, independent digital service in an aggressive timeline. By providing modern technology, MATRIXX allowed StarHub’s giga! to enter the market quickly and provide a breakthrough digital experience.
FIRST IN SINGAPORE TO OFFER RELIABLE, DIGITAL SELF-CARE
First in Singapore to Provide True, On-Demand Visibility
Visible wanted to a launch an app-based service on Verizon’s 4G LTE network. Their business objectives:
Deliver an innovative app-based experience
Create an experience that’s all about the user
Transparent pricing with users in control
Visible wanted to deploy and operate in a next-generation public-cloud environment. MATRIXX Digital Commerce is cloud-ready, and offers the ease of configuration and rich digital experience that Visible was seeking.
Three UK wanted to modernize their BSS infrastructure in preparation for 5G. Their business objectives:
Reduce time to market for new products
Decrease the cost to serve customers
Deliver a better customer/employee experience
Three UK selected MATRIXX Digital Commerce as part of a comprehensive solution with Salesforce Vlocity in order to build a state-of-the-art digital telco platform on cloud native technology. Through this partnership, they were able to enable all-digital journeys that vastly improved the customer experience, resulting in better margins and reduced churn.
A NEW SUPERCHARGED APP DELIVERING A NEW EXPERIENCE
Consumer Prepay, Reinvented
Orange Poland COVID-19 Interview
MATRIXX Software’s Jennifer Kyriakakis interviews Orange Poland’s Mariusz Gaca about Orange Poland’s agile response to the COVID-19 crisis.