StarHub uses MATRIXX for real-time charging across its digital infrastructure, supporting both mobile postpaid and prepaid customers within 4G and 5G networks.
StarHub’s mission is to evolve beyond telco toward a full-on digital life and digital services provider. The StarHub DARE+ initiative doubles down on digital across everything StarHub does, accelerating value creation, realising growth without frontiers, and delivering an endless continuum of experiences that enrich customers’ lives.
Transform beyond telco to a digital service provider with frictionless digital engagement at the core.
Invest in agility to enable innovative services with reduced time to market and operating costs.
Deliver a trusted one-stop brand for enterprises’ cyber security, cloud and ICT and network connectivity needs.
Integrate consumer services into an all-in-one offering available anytime, anywhere and on any device.
In 2019 StarHub’s launched giga!, a SIM-only digital brand that consistently achieved the highest NPS scores in the market. They are now applying the innovations from giga! across all their offerings.
A full suite of mobile services powered by Singapore’s fastest network, drives greater value to customers through first-in-market innovations such as Singapore’s first 5G non-standalone network.
The use of digital channels to engage customers has enabled StarHub not only to lower operating costs, but also to deepen and personalize our engagement with customers.
Only operator in Singapore to offer customer support, including chatbot and messaging-based support (Facebook and WhatsApp)
First in Singapore to offer customers truly on-demand visibility into usage and payments
StarHub chose MATRIXX Digital Commerce as a key component of their digital transformation because they wanted to:
Enables the rapid delivery of business requirements without customization
Allows other network, IT and third-party components to be added quickly without heavy systems integration
Responsive, scalable, and fault-tolerant deployment within private, public, or hybrid clouds
To grab the attention of tech-savvy millennials, StarHub, one of Singapore’s leading mobile carriers, needed to deliver better and more innovative products faster. Discover how MATRIXX enabled StarHub to launch giga!, Singapore’s first and only fully digital mobile service, in just six months.
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To grab the attention of tech-savvy millennials, StarHub, one of Singapore’s leading mobile carriers, needed to deliver better and more innovative products faster. Discover how MATRIXX enabled StarHub to launch giga!, Singapore’s first and only fully digital mobile service, in just six months.
