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Telstra is Australia’s market leader in mobile, with 17.4 million customers and a market share of 40%. It is a full service provider offering fixed voice, internet access, pay television and other entertainment services in addition to mobile.
Telstra’s Group Managing Director of Networks explains why MATRIXX plays a crucial role in its digital transformation.
Telstra’s ‘digital first’ initiative was launched to move transactions to digital channels for the purpose of:
Telstra’s real-time digital experience, powered by MATRIXX Digital Commerce, has converted detractors into promoters, growing revenue and boosting NPS. In fact, the program was so successful, Telstra became an investor in MATRIXX.
for customers in data disputes
in hardware costs
for data disputes
in call center cases
overall gain since deploying MATRIXX
MATRIXX was uniquely capable of powering Telstra’s digital first ambitions. These are some of the reasons why:
Telstra customers can purchase roaming and other services, on-demand from their self-care app.
Telstra customers enjoy a differentiated data experience that is simple, customer friendly and based on highly accurate balances.