“As we move from best effort to (5G) committed experiences, our customers will pay for that, and the SLAs and the proof of value go hand-in-hand.”
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Telstra
Telstra deployed Australia's first 4G network, its first 5G commercial network and its first 5G Standalone network. They chose MATRIXX to monetize it all.
Pricing, Packaging and Monetizing all 5G Services
MATRIXX’s flexibility and scalability have been essential to Telstra’s customer service transformation. With Telstra’s deployment of 5G Standalone, MATRIXX supports new business models across consumer, enterprise, wholesale and IoT. Over a 10+ year partnership, MATRIXX has expanded from mobile data charging to unified monetization for all services, including enterprise, fixed voice, fiber, mobile backup and 5G network slicing.
Consumer
Real-time, complete and accurate balances and notifications deliver enhanced customer transparency, boosting NPS by +11 and reducing call center calls by 40%.
Enterprise
MATRIXX’s click-not-code configurability for new and flexible mobile and MPLS offers, paired with real-time notifications, boosted enterprise ARPU 5% in the first three months when initially deployed for mobile data.
Wholesale
A key revenue stream that uses the virtualized capabilities of core and edge radio networks for end-to-end private networks by third parties across multiple industry use cases.
IoT
New service offers supporting a massive number of static and mobile IoT devices with a diverse range of speed, bandwidth and quality of service requirements.
Realizing the Potential of Standalone 5G
The potential for standalone 5G networks is vast. MATRIXX delivers a flexible, nimble and powerful monetization engine, enabling Telstra to explore and launch new business models rapidly with little overhead or risk. MATRIXX’s API-first architecture facilitates integration in Telstra’s BSS stack, across advanced network functions and to partners for delivery of SLA-based 5G SA services.
Network Slicing
Supports private networks, creating new monetization opportunities for airport security systems, autonomous vehicles, construction site connectivity and manufacturing use cases.
Pervasive Connectivity
5G SA will replace the wired infrastructure, connecting machinery through wireless sensors.
Ultra-Reliable
5G SA makes mission-critical activities possible, such as remote surgery with instantaneous feedback.
Delivering the next-generation of products and services demands collaborative, forward-thinking partners. MATRIXX has proven to be exactly that, delivering mission-critical capabilities for Telstra since 2014.”Shailin Sehgal Telstra Product Enablement Technology ExecutiveSupporting Cutting Edge Consumer Applications Since 2014
In 2014, Telstra chose MATRIXX for their “Digital First” program, which moved consumer service transactions online with the dual goal of reducing operational costs and improving the quality of customer service.
Real-time digital experience delivering real business benefits.
Massive reduction in bill shock, invoice inaccuracies, data disputes and write-offs
Increased digital engagement for account changes, top ups and add-ons
Happier customers through real-time alerts on spending, even while roaming
Reimagine Business Models with MATRIXX
Service providers like Telstra can make bold choices that reinvent how they deliver value and maintain relevance in a world reshaped by the pandemic. Only MATRIXX enables experimentation at high speed and low risk.
- Take full advantage of the possibility of 5G SA
- Experiment with offers, pricing and products with low overhead and low risk
- Deliver, measure and complete business requirements cycles in weeks rather than months
Channa Seneviratne
How MATRIXX Delivered for Telstra
Out-of-the-Box Use Cases
Enables the rapid delivery of business requirements without time-consuming customization
API-Based Integration
Allows other network, IT and third-party components to be added quickly without heavy systems integration
Cloud Native Application
For responsive, scalable and fault-tolerant deployment within private, public or hybrid clouds
- Solutions