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They partnered with MATRIXX Software to:
Heinz Herren, Strategic Projects and Board Mandates, Swisscom, shares how MATRIXX has propelled Swisscom’s vision and strategy for providing the best service to their customers, and how MATRIXX is helping them prepare for the 5G world.
Bram van der Zwet, Head of Technical Strategy, Swisscom
Since launching on MATRIXX Digital Commerce, Swisscom continues to deliver innovative new services to their customers, all of which were successfully delivered entirely ‘in-house’ — no professional services, no change requests. New services launched to-date:
400% increase in roaming traffic 4% of customers purchase roaming passes every month 38% of postpaid customers have chosen plans with roaming
On-demand roaming passes and premium plans with inclusive roaming are creating customer value.
Swisscom is able to configure new plans and launch new MVNOs using their own resources.
Rapid, API-based integration where the initial solution was integrated into network and IT systems in less than three months
Online upgrades that gave Swisscom the capability to continuously evolve their platform without service interruption
Configuration based software which allowed Swisscom to develop and launch new plans using their own IT staff