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Zain Saudi and MATRIXX Digital Commerce
Zain Saudi launched Yaqoot, a new, all-digital, pre-pay proposition as the first step in an ambitious digital transformation program. Discover how.
Zain’s Digital Transformation Ambition
Zain wanted to transform its network and IT capabilities and move to a new digital platform that could deliver an upgraded experience today while also supporting the rollout of 5G services. Zain partnered with MATRIXX Software to:
Provide a digital-grade, 5G ready business platform
Digitize key customer journeys to streamline processes
Yaqoot is an all-digital, pre-pay proposition offering tailored products and social gifting through a simple app-based interface.
“Embarking on our digital transformation journey is about meeting the customer experience expectations of today’s consumers while laying the foundation for the digitally-connected future.”
Sultan Bin Abdulaziz AlDeghaither
Zain Saudi Arabia
Zain Saudi is part of the Zain brand, a leading mobile voice and data services operator, providing services in eight Middle Eastern and African countries. Offering a full range of mobile and fixed services to over eight million subscribers, Zain Saudi is one of the world’s first 5G network operators and is leading the way in digital transformation.
MVP: The Right Choice
Do Things Differently
Embrace the MATRIXX playbook and launch new capabilities quickly
Transition to an agile working methodology of multi-week sprints
Deliver a rich digital experience that could attract more customers
Launch in an aggressive time frame, in months not years
Overcome challenges in legacy BSS transformation models
Continuously innovate product features and capabilities
Successfully Launch Fast
Tightly managed project scope with minimal integration to legacy
Empowered teams with CEO support, and a mandate for radical change
Deploy a new digital stack capable of running independently of existing infrastructure
How MATRIXX Was Able to Deliver:
Configuration based software that enabled the rapid delivery of business requirements without any customization
API-based integration thatallowed cloud components and key network systems to be added quickly without heavy systems integration
Out-of-the-box digital use cases so commercial teams could quickly implement innovative products to create differentiated propositions