How Focusing on Metrics that Matter Helps in Hard Times

Glo Gordon
INDUSTRY INSIGHT
charts on dashboard
All 5G MONETIZATION AI ANALYTICS APIs B2B B2C CLOUD CUSTOMER EXPERIENCE DIGITAL BRAND DIGITAL MARKETPLACE DIGITAL TRANSFORMATION EDGE INDUSTRY INSIGHT INNOVATION IoT IT INFRASTRUCTURE MATRIXX TECHNOLOGY NETWORK SLICING PRIVATE NETWORKS SME STANDARDS TECHNOLOGY WHOLESALE
Female looking at phone

The Advent of the Digital Unbilled

Paul Gainham
I’m going to stick my neck out and say that the biggest tectonic shift in online commerce over the last decade has been its simplification....
CUSTOMER EXPERIENCE INDUSTRY INSIGHT
Young farmer standing in the corn field and using mobile phone

In Developing Markets, it’s Digital or Bust

A Smith
Operators in fast-growing emerging economies are facing a significant loss of customers and revenue as a direct result of 4G rollout and increasing smartphone adoption....
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION
Man walking through terminal with luggage

Smart Spaces: The Emerging Frontier for 5G

A Smith
Why New Digital Environments Are a Smart Target for Tomorrow’s Telcos 5G is significantly different from previous generations of mobile technology. With 4G and its...
CUSTOMER EXPERIENCE INNOVATION
enterprise steerage image

In Telco, Why Is Steerage-Class Treatment Reserved for Business-Class Customers?

A Smith
The retail experience for many modern consumers has undergone a revolution in recent years thanks to digital transformation, which has eliminated much of the tedious...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Digital Commerce in the 5G Era Will be Based on Simplicity and Choice

Marc Price
There is a fallacy prevalent in the service provider industry that complexity means choice. The tradeoff, so the thinking goes, is between one-size-fits-all plans, such...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Consumerization and Enterprise Transformation

A Smith
The Enterprise Opportunity For telecom service providers, the consumer market has had its share of challenges. It doesn’t take a detailed analysis to determine that...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION IoT

Digital Commerce: Much More Than Billing 2.0

A Smith
Telco billing systems have done a great job for mobile operators, some for as long as twenty years or more. But tomorrow’s Telcos need to...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Transaction Agnosticism: Why Transactions Are the Foundation of a Digital World

A Smith
If you’ve ever had an online experience in which certain one-off transactions have longer response times than others (and I know you have), good chance...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION TECHNOLOGY

Are We Ready for the Telco Customer of 2022?

A Smith
Digital technology isn’t just transforming businesses — it’s changing people too, and if Telco is going to be relevant to the customer of the future,...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION

Three Steps Across the Digital Divide

A Smith
Many Telcos know that they’re losing revenue to internet competitors and sense that change is urgently needed if they’re to keep pace, but lack a...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

5G — What a Customer Wants. What a Telco Needs.

A Smith
It has been a little over eight years since 4G was introduced to the world, giving us improved mobile commerce, gaming, video streaming and other...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Lies, Damn Lies and Real-Time Usage Notifications

A Smith
The Business Value of Real-Time Usage Notifications Smartphone ‘real-time’ notifications are everywhere! I recently read that the average phone user receives up to 80 notifications...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION INNOVATION TECHNOLOGY
telco transformation

2017, The Year Telco Transformation Awakened

Jennifer Kyriakakis
Digital transformation, particularly in the telco market, has the unique distinction of being both a marathon and a sprint. It’s a sprint because operators need...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Why Consumers Want to Buy Mobile Services from Amazon or Netflix, and What Telcos Can Do About It

Jennifer Kyriakakis
We recently polled mobile users across the United States and the UK to find out which mobile apps they considered favorites, and why. The impetus...
CUSTOMER EXPERIENCE DIGITAL TRANSFORMATION

Time for Telcos to Take a U-Turn

Dave Labuda
To regain consumer trust, telecoms are going to have to move past price and network comparisons. If I had to pick a soundtrack to accompany...
CUSTOMER EXPERIENCE
1 2

Pin It on Pinterest