Hear from Stephen Becker, VP of Wholesale Business Development at DISH Wireless and MATRIXX’s Chris Gibson, SVP of Product Management, on the topic of creating telecoms wholesale growth engine. Thank you to Vanilla Plus for a great session.
November 14, 2024
With transport-centric portfolios commoditizing, the growth challenge for wholesale operators is acute. Often driven by legacy billing limitations, many wholesale portfolios lack imagination and creativity, resulting in minimal value differentiation and increased downward pressure on margin and revenue. A new business model needs to emerge, one that shifts from a network-first to a customer experience-first approach.
A new business model needs to emerge in wholesale – one that re-balances away from network-first to customer experience-first.
MATRIXX CTO Marc Price speaks to Capacity Media about MATRIXX’s role in the in the wholesale market.
As the leading provider of wholesale services, One NZ’s Infrastructure Partners division is focused on providing quality, transparency and flexibility in every dimension, breaking down their customers’ barriers and driving innovation. Read about their LaunchPad MVNE platform, powered by MATRIXX.
MATRIXX digital monetization is a unique alternative to legacy billing approaches. Transparency, accuracy and trust become the new bywords for telco revenue management.
The future of wholesale is digital. MATRIXX brings commercial flexibility and the real-time digital experience expected of consumers to Wholesale alongside rapid onboarding of new partners and their offers and support for new and innovative pricing models driven by 5G, marketplaces and the B2B2X value chain.
Sharing plans and allowances across any enterprise size is an approach to managing thousands of employees and their plans that gives real-time visibility of consumption at a company, department and employee level, and provides controls to manage thresholds and limits by the enterprise themselves.
Leading with an inherently transport-centric portfolio leaves wholesale operators struggling for differentiation, resulting in margin & revenue challenges.
With transport-centric portfolios commoditizing, the growth challenge for wholesale operators is acute. Monetization-as-a-service is a new commercial approach and offering geared towards turning the tide and putting growth back on the agenda.
With real world metrics of +77 Net Promoter Score, customer retention rates of 95% and 40% lower cost-to-serve, advanced consumer digital deployments have lead the way in delivering breakthrough customer experiences. The dash for growth, pandemic acceleration of digital adoption and B2B monetization platform scale are driving the same need and opportunity in the SME segment. The opportunity is now. The time is now.
With consumer markets relatively flat, the growth spotlight of telco executives and shareholders is focused on the enterprise market. With B2B business expected to contribute some 50% of telco revenue by 2025, the key question is where will that growth come from?
Small medium enterprises are the key growth engine for telcos. Serving them on their terms requires a new, dynamic monetization model and approach.
