Promises are free.
Delivering is all that matters.
Better customer experience. Better business results. Every time. See how.
TRANSFORMING EXPERIENCE, BOOSTING NPS℠
Telstra has an aggressive, digital first strategy. Their business objectives:
- Eliminate customer pain points
- Accelerate online self-care transactions
- Deliver an improved customer experience
MATRIXX was the only vendor capable of delivering a real-time capability that aligned with Telstra’s digital vision of customer experience.
GREAT CUSTOMER EXPERIENCE DRIVES EXTRAORDINARY RESULTS
point increase in Net Promoter Score℠ (NPS) for customers with billing disputes.
reduction in call center complaints.
increase in average revenue per user.
Smart is moving beyond dial-tone, striving to become a world-class digital service provider. Their business objectives:
- Create an innovative marketplace for digital services
- Deliver a world-class experience
- Launch to market ASAP
MATRIXX Digital Commerce was the only platform capable of powering digital services retailing for price-sensitive consumers. Innovative, sachet-sized data packs. Personalized marketplace for digital services. From concept to deployment in just 12 weeks.
ON-DEMAND DIGITAL TRANSFORMATION
weeks from installation to beta-testing.
of incremental, ‘sachet-sized’ data packs.
Increasing agility, accelerating
Vodafone is using an innovation strategy to power its leadership in the New Zealand market. Their business objectives:
- Accelerate service innovation
- Win new customers
- Deliver a compelling online experience
How about enabling the creation and launch of innovative digital offerings in just 2 weeks.
AGILITY POWERING THE BOTTOM-LINE
to market propositions such as family sharing, business data sharing and roam-like-home plans.
increase in subscriber additions as a result of family sharing.
reduction in the deployment cycle for new plans.
Driving roaming revenues and
Swisscom wanted to offer its customers the best roaming experience possible. Their business objectives:
- Increase roaming revenue
- Simplify buying experience
- Improve customer control
MATRIXX Digital Commerce took the fear out of roaming. With our innovative real-time platform, MATRIXX enabled richer and more valuable digital interactions with Swisscom customers.
ROAMING AS A GROWTH ENGINE
increase in roaming traffic.
of subscribers have now chosen plans which include roaming.
attractive roaming service in the Swiss market.
Our Platform. Your MVNO.
iD Mobile is a new MVNO from Carphone Warehouse. Their plan was to develop and launch a new service specifically targeting millennial tastes. Their business objectives:
Create a compelling, youth-oriented digital brand.
Powerful customer control. Deep personalization. With MATRIXX, iD Mobile delivered a disruptive, on-demand experience tailored to millennial tastes.
- on-the-fly tailoring of plans