Vodafone New Zealand is winning over new customers, reducing time to market for new services, and creating compelling online experiences.

Customer Case Study: Vodafone New Zealand

Vodafone New Zealand

Vodafone New Zealand offers a full range of mobile, broadband, fixed line and TV services to 2.4 million customers across consumer, enterprise and government segments. Recognized as a market innovator, they were first to market in 2013 with LTE and HD Voice service; today, their customers enjoy some of the fastest network speeds available globally.

 

MATRIXX gives us the flexibility to innovate with our pricing at internet speed; we can now respond to market opportunities and launch new propositions in as little as two weeks.”
Vodafone phone

Vodafone’s Digital Ambition

Vodafone New Zealand partnered with MATRIXX to power their digital transformation. The key objectives driving their efforts included:

  • Building a market-leading capability for mobile data and 4G LTE innovation
  • Reducing the time to market for new products and services
  • Offering compelling digital customer experiences through real-time self-care, transparency, controls and personalized product promotions

With MATRIXX, Faster Transformation

Ease of integration & speed of deployment closed the deal.

Only MATRIXX could deliver on Vodafone NZ’s ambitious digital transformation timeline. Entirely product based, MATRIXX Digital Commerce required no customization or bespoke development. Unlike the other solutions requiring significant custom coding resulting in cost and time delays, MATRIXX use of simple XML configurations enabled adaptation to network specifics within hours or even minutes.

 

Shared Family Plans, With Slider Based Controls

The Results

Since go-live in 2014, MATRIXX has significantly reduced time-to-market, enabling the launch of major new service innovations for Vodafone New Zealand.

10% increase

in subscriber additions as a result of family sharing

+20% roaming revenues

after introducing the roam-like-home service

First to market

with enterprise data sharing

90% reduction

in deployment cycle for new plans

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