Heinz Herren, Head of Strategic Projects and Board Mandates for Swisscom, shares how MATRIXX helped the telecommunications provider offer better service today and prepared them for the future.
Thanks to 5G and IoT, enterprise transformation is accelerating. But, how will telcos benefit from these innovations as they open up new ways to monetize offerings, manage capabilities and conduct business?
In the past, telco revenue from enterprise relied on connectivity services. However, non-connectivity services, such as cloud and security, are now significant revenue drivers, forcing operators to find new ways to satisfy their enterprise segment.
Digital-first commerce goes beyond the consumer, as the same capabilities open opportunities for enterprise in spending, departmental management, asset control and more. However, with IoT and 5G, enterprise must have a digital platform that is equipped to handle these functions.
Global consulting and research firm, Analysys Mason, unveils new findings on MATRIXX Software, the role they can play in 5G monetization and their ability to deliver true digital transformation for telcos.
A new digital customer experience will require a new digital operating model. The best approach will depend on your digital strategy, market context and appetite for rapid change. Discover how leading telcos can reinvent themselves into leaders of the digital economy.
Customers use their mobile devices 150+ times per day. Each of those is a monetization opportunity won or lost. Discover how on-demand personalization, social sharing, rewards programs and digital-assets-as-currency can help you lead with digital.
Customer behavior and expectations are evolving at a rapid pace, meaning that if telcos want to remain relevant, they must adjust their digital technology to meet the needs of this emerging consumer.
MATRIXX powers customer journeys. Start benefiting from transformation now so that you can focus on engaging with your customers today. We make it possible.
With MATRIXX, gifting is simple. Share your apps, shows, games, social and more with straightforward pathways. Decide who you want to send your gift to, the amount and even include a personal message. It’s that easy.
Starting a new service package doesn’t have to be complicated. With MATRIXX, users can quickly and easily activate and personalize their voice, text and data packages.
When data balances start to deplete, users should receive an alert. MATRIXX delivers low balance usage notifications in real-time. Through a simple dashboard, account top-ups are easy, instant and personalized.
Simplify the buying experience and give customers control over their digital experience with roaming passes. MATRIXX delivers a better digital interaction with stress-free roaming passes for customers worldwide.
Consumers want control. They demand instant gratification and personalization. Most of all, they want the freedom to choose. MATRIXX is the power behind this on-demand economy.