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Technology
Product
MATRIXX Digital Commerce
Innovations
5G CHF | CCS Architecture
Cloud Native Design
MATRIXX Technology Core
Customers
Overview
Success Highlights
Business Case Studies
DISH - Standalone 5G
Liberty Latin America - Group Transformation
Orange - Rapid Brand Innovation
Telefónica - Converged Charging
Success Stories
ID Mobile
Ooredoo
Orange Poland
StarHub
Swisscom
Tata Communications
Telstra
Three UK
Verizon
Vodafone Consumer
Vodafone Enterprise
Wind Tre
Yoodo
Zain
Partners
Be A Partner
Partner Program Overview
Partner Resources
Education & Training
Strategic Initiatives
Salesforce Vlocity | Go Digital
Red Hat OpenShift | Hybrid Cloud
IBM | Telco Cloud Partnership
Partner Case Studies
AWS CI/CD Pipeline
Resources
Media
Press Releases
MATRIXX in the News
Featured eBooks
Monetize 5G B2B2X
New Digital Stack
5G Evolution of Telco
Make Money With 5G
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Webinars On-Demand
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Standing Out in the Cloud
Marc Price
5G
DIGITAL TRANSFORMATION
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CUSTOMER EXPERIENCE
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INNOVATION
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TECHNOLOGY
Webinar Recording: How Digital Is Disrupting the Telco Database
Dave Labuda
Hosts: Dave Labuda – Founder, CEO & CTO, MATRIXX Matt Aslett – Research Director, Data Platforms and Analytics, 451 Research In this session, recorded live, Dave Labuda...
TECHNOLOGY
Enabling a Digital Operating Model
Christophe Mendonça
Why the operating model matters? In my experience digital can represent a range of capabilities, both technical and commercial. Hence in an effort to not...
DIGITAL TRANSFORMATION
TECHNOLOGY
Stop Talking About Billing and Start Thinking About Commerce
Jennifer Kyriakakis
As Telco’s transition from a world of billing primarily for network access, to layering in content and personalized services – even creating an open market...
DIGITAL TRANSFORMATION
POINT OF VIEW
Time for Telcos to Take a U-Turn
Dave Labuda
To regain consumer trust, telecoms are going to have to move past price and network comparisons. If I had to pick a soundtrack to accompany...
CUSTOMER EXPERIENCE
Digital Highway Performance
David Levy
You’re merging onto the highway, you can see from the on-ramp the steady flow of cars at 65 mph (105 kph), you hit the gas...
CUSTOMER EXPERIENCE
IT INFRASTRUCTURE
Enabling Generosity in Telecoms
Chris Gibson
Some time ago I saw a competitor’s video for a mobile app experience. In the story, a parent has ‘shared’ some SMS messages with a...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Three Tips for Better Digital Engagement
Jennifer Kyriakakis
Over the past year, interest in digital transformation has significantly escalated. This transformation is jump starting businesses and enabling them to connect with consumers like...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Customer Experience: Service is King
Jennifer Kyriakakis
Picture the scene: you’ve popped into a shop to pick up a ‘treat’ you saw through the window; cake, a piece of vintage clothing or...
CUSTOMER EXPERIENCE
Telcos are Crashing the Digital Transformation Party
Jennifer Kyriakakis
If you imagine digital transformation as a party hosted by millennials, fueled by instant gratification, personal interactions and high expectations of a great experience, then...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Customers Now Asking Their Mobile Providers, “Can You Hear Me Now?”
Jennifer Kyriakakis
Once upon a time, companies were differentiated by the products they made. For mobile service providers, that meant network coverage, reliability and speed. Modern network...
CUSTOMER EXPERIENCE
What’s My Digital Score, What Can I Do About It…and What’s It Worth?
Oisin O'Connor
This is a question many mobile service providers are starting to consider as they shift gears and move their digital strategies into execution mode. Everyone...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Why NPS (No Problems Score) is the Metric for CDOs to Make Their Customers Happy
Jennifer Kyriakakis
About 25% of mobile service providers have hired a Chief Digital Officer (CDO) in the last three years. Spanning the more recognized roles of CTO...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Change is the New Norm: Real-Time is at the Core of Digital Transformation
Karl Whitelock
Change has been constant for communication service providers (CSPs), particularly in the last two decades since deregulation of the North American market, and then more...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
How to Act like a Digital Local
Oisin O'Connor
‘When in Rome do as the Romans do.’ An old adage that telecoms firms would do well to pay attention to as they embark on...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
Our prescription for big transformation fatigue
Dave Labuda
In my last blog, I wrote about Two-Speed IT and how I think it applies to telcos. I believe we have now reached the tipping...
CUSTOMER EXPERIENCE
DIGITAL TRANSFORMATION
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